Flexi Coventry Limited.

Flexi was founded in 2012 to provide care assistant staff for temporary placements to NHS Trusts, private hospitals, registered nursing/residential homes, learning disability homes (private/NHS), individual clients and other healthcare providers seeking agency nursing. In 2013, Flexi was awarded the complex care contract by the local CCG. We have since been providing specialised quality health care to service users with complex health needs in their own homes. Flexi is regulated and inspected by the Care Quality Commission (CQC). Our CQC 2013, 2016, 2019 and 2022 inspections proved that we are in compliant with all CQC Fundamental Standards of Care.

Our Mission Statement.

To be the difference maker in improving the health, well-being and lives of those we care for. 

Our Vision.

To be the best-known care service provider offering Flexi-able services meeting the needs of each service user no matter how complex they may be.  To work within local and national governance, regulations and legislations.

ACCOUNTABILITY

We always put our service users at the heart of everything we do, maintain our integrity and confidentiality, follow national guidance, and ensure best practice. We hold ourselves and others to account to ensure the safety of our service users and always provide high quality care. We encourage our stakeholders to give honest feedback about the service we provide in order to reflect and act upon it. We take full responsibility for all our service users, ensuring that all their needs are holistically met. We ensure our staff receive helpful information on a regularly, which enables them to adjust and improve performance as necessary. Performance information is used to hold management and staff to account. 

COMPASSION

We treat everyone with respect and dignity. Our service users’ privacy and dignity always underpin everything that staff do. We always empower people who use our service to have a voice and realise their potential. We respect the views and ideas of everyone, and value difference in interactions. We are approachable, kind, polite, empathetic, and thoughtful about the impact we can make as individuals and as an organisation. We empower our service users to make choices, take initiative and make decisions to be able to self-manage and improve their own care and well-being.

LEADERSHIP

We have an inspiring shared purpose that endeavours to deliver and motivate staff to succeed whilst ensuring there are high level of staff satisfaction. We are dedicated to ensuring that there is equality and inclusion across the workforce. We aim to be the organisation whose staff are proud to work for and speak highly of the work culture, are actively encouraged to speak up and raise concerns. We are committed to safe and best practice that ensures problems are identified and addressed quickly and openly. Our care and treatment are developed with the full participation of our service users, staff, and external stakeholders as equal partners.

PROFESSIONALISM

We always act in a trustworthy manner that shows high ethical and moral standards. We always ensure that we do the right thing for our service users and for each other, using creative solutions. Our approach to what we do and how we do it is consistent, efficient, well-organised and clear, and we take responsibility for our actions. We promise to be professional by being open, honest, and transparent in all we do. We are positive, reassuring, and calm when faced with challenging situations.

RESPONSIVENESS

Our service users’ individual preferences and needs are always reflected in how care is delivered. We provide care to our service users in an innovative, person-centred approach that involves other external professionals and service providers. We are flexible and responsive to changing needs of our service users and always ensure that we are available 24/7 to always provide continuity of care. We are always determined to be creative to overcome any obstacles in order to deliver high quality care. Our service users, their families and other stakeholders are involved in regular reviews of how we manage and respond to complaints.

TEAMWORK

We work collaboratively together and with our partners to deliver best outcomes for our service users. We encourage effective communication by listening to others, showing each other respect and being open to new ideas. We work together to understand the strengths and weaknesses of each team member. We support one another, and each person is committed to working towards a shared goal. Everyone is reliable, counted on, and has a positive, can-do attitude.