Service User

Good morning Felix, Loreen and Jesman. Thank you for sending someone at the 11thhour request. It was a huge help and relief and enabled me to have some much needed rest. It was really lovely to see ***** again and she put a huge smile on *****’s face. We had missed her while she was away. Thank you again and have a lovely week.

Good evening Jesman Thank you for taking swift action and removing **** from the care package while you investigating her behaviour (use of phone while at work).As much as I appreciate your company policy and your concerns about ******’ actions yesterday, I still have to say I was very surprised as this was out of character as from what I have seen of her since joining the package here. She has always been kind, calm and very considerate to us all as family not just with ****** If there is anyway that you could see to her soon and allow her to resume her shifts before weekend. Keeping such a a wonderful staff off the package can only cause us stress through no fault of our own. I look forward to hearing from you.

You guys proved yet again how awesome your team is. During the awful weather yesterday all other service providers cancelled but you as management drove your staff to and from work making life much easier for us all. Thank you Flexi Team.

Dear Felix & Loreen Your staff are a credit to yourselves. Working with ***** is very demanding and full on but they are providing great care full of sensitive and kindness and considerate and deserve to be thanked on our behalf. P & L

To Felix & Loreen I just wanted to tell you that I am so grateful for the opportunity and chance to work with you lovely family. Thank you so much for all your love, support, education while I was part of Flexi team. I learnt a lot of good caring standards from Flexi organisation and saw myself how amazing and caring everyone at Flexi is through your good recruitment system and training standards. Long may flexi continue to do amazing work it does With all my love & thanx LF

To Loreen, Felix and Flexi family We are so touched as a family by how wonderful your team is and how they cared for our dearest mum. We don’t know how we could have managed without your team, given mum complex health needs. The team was truly professional and caring. Love always Sal, Jo, Mo and family

To lovely Flexi staff and management Thank you so much for everything you did for our dad IB. We found your care to be of high standards and skilled. Jackie

Dear Loreen & Felix We want to convey our love, thanks and gratitude for all your help and support over the years. You have gone above and beyond and we are truly Appreciate off all that you have done for us as a family. Your compassion Have made what has been an incredibly difficult time that little much easier to bear. Thank you doesn’t seem enough but it is heartfelt. You truly made a difference and we will always remember you. With unending respect and love Amy

To all at flexi thank you to everyone who showed kindness and understanding towards my husband during his long illness. thank you for caring and kindness in good heart. Also thank you to all those who came to attend his funeral it was lovely to see everyone Olive and family

Dear Felix It was such a pleasure to see you take time off your busy schedule and come to visit us yourself in person. Your presence made the hard time we are going through much easier to bear. Your words of encouragement were so touching. Lots of love. Olive and family

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