Flexi Coventry Limited – Excellence Through Experience Tel: 024 7636 0078

Responsible Actions

Accountability

We always put our service users at the heart of everything we do, maintain our integrity and confidentiality, follow national guidance, and ensure best practice. We hold ourselves and others to account to ensure the safety of our service users and always provide high quality care. We encourage our stakeholders to give honest feedback about the service we provide in order to reflect and act upon it. We take full responsibility for all our service users, ensuring that all their needs are holistically met. We ensure our staff receive helpful information on a regularly, which enables them to adjust and improve performance as necessary. Performance information is used to hold management and staff to account.

Empathy & Kindness

Compassion

We treat everyone with respect and dignity. Our service users’ privacy and dignity always underpin everything that staff do. We always empower people who use our service to have a voice and realise their potential. We respect the views and ideas of everyone, and value difference in interactions. We are approachable, kind, polite, empathetic, and thoughtful about the impact we can make as individuals and as an organisation. We empower our service users to make choices, take initiative and make decisions to be able to self-manage and improve their own care and well-being.

Strong Guidance

Leadership

We have an inspiring shared purpose that endeavours to deliver and motivate staff to succeed whilst ensuring there are high level of staff satisfaction. We are dedicated to ensuring that there is equality and inclusion across the workforce. We aim to be the organisation whose staff are proud to work for and speak highly of the work culture, are actively encouraged to speak up and raise concerns. We are committed to safe and best practice that ensures problems are identified and addressed quickly and openly. Our care and treatment are developed with the full participation of our service users, staff, and external stakeholders as equal partners.

Work Ethic

Professionalism

We always act in a trustworthy manner that shows high ethical and moral standards. We always ensure that we do the right thing for our service users and for each other, using creative solutions. Our approach to what we do and how we do it is consistent, efficient, well-organised and clear, and we take responsibility for our actions. We promise to be professional by being open, honest, and transparent in all we do. We are positive, reassuring, and calm when faced with challenging situations.

Work Efficiency

Responsiveness

We always put our service users at the heart of everything we do, maintain our integrity and confidentiality, follow national guidance, and ensure best practice. We hold ourselves and others to account to ensure the safety of our service users and always provide high quality care. We encourage our stakeholders to give honest feedback about the service we provide in order to reflect and act upon it. We take full responsibility for all our service users, ensuring that all their needs are holistically met. We ensure our staff receive helpful information on a regularly, which enables them to adjust and improve performance as necessary. Performance information is used to hold management and staff to account.

Collaborative Success

Teamwork

We work collaboratively together and with our partners to deliver best outcomes for our service users. We encourage effective communication by listening to others, showing each other respect and being open to new ideas. We work together to understand the strengths and weaknesses of each team member. We support one another, and each person is committed to working towards a shared goal. Everyone is reliable, counted on, and has a positive, can-do attitude.